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Tenant FAQs

Getting Started with the Tenant Portal.

First Time Using the Tenant’s Portal:

How do I set up my log in?

Full Circle Realty’s property manager sends you a link to the email address provided on your application. The link is good for 3 days (if past 3 days the link will need to be reissued) to set up your account with sign-on instructions to your portal. In most cases, your email address is the username.

What if I forget my password?

If you forget your password, use the Forgot your password? link to request a new password. You need to provide your first and last names and email address. Enter the same email address that VPMS has on file for you.

Tenant Portal Navigation Tabs:

The Tenant Portal has navigation tabs on the top as shown below. Click a tab to select it. The selected tab changes to white.

Your Tenant Portal may have some or all of these tabs and the tabs might have different names. For example, the management company may rename My Rental to Statements. However, the function of the tabs remains the same.

  • My Account: This tab provides an overview of your profile, your lease, and your contact information and lets you communicate with your management team.
  • My Rental: This tab shows lease details about your lease.
  • My Payments: This tab provides payment details about your lease.
  • Maintenance: If your management company is using online service requests on the Tenant Portal, this tab lists all your maintenance requests in chronological order regardless of status.
  • Documents: This tab provides links to shared building, lease, or other documents posted by the property manager.
  • Renter’s Insurance: This tab contains information about your renter’s insurance policy.

The following links are located in the upper right-hand corner of your portal and direct you to different locations.

1. Help: This link takes you to help topics for the Tenant Portal.

2. Logout: This link closes the session in the portal. Always log out at the end of every session to maintain the security of your account.